Afni expands global footprint with new office in Monterrey, Mexico

August 1, 2023

MONTERREY, NUEVO LEON—Afni has announced the opening of its first office in Mexico, marking a significant milestone in its ongoing global expansion strategy. The new office in Monterrey is a testament to Afni's commitment to delivering exceptional customer experiences and further strengthening its presence in key markets.

The new location in Monterrey, known for its skilled workforce and strategic proximity to the United States, allows Afni to work with a diverse talent pool of bilingual professionals experienced in customer support, enabling the company to scale operations efficiently while meeting standards of quality and customer satisfaction.

"Our expansion into Mexico illustrates our deliberate growth strategy for our company, our clients and our team members. With our successful growth in the Philippines and longstanding presence in the U.S., this expansion into Monterrey provides our team an exciting opportunity to support new and existing clients across the full customer lifecycle,” said Ron Greene, Afni CEO.

With a history of over 80 years, Afni partners with some of the world’s leading names in insurance, financial services, telecommunications, healthcare, fitness, and media.

Located in the heart of downtown Monterrey, Afni's new office at Los Titanes Centro Comercial enjoys easy access to public transportation. Afni employees in Mexico will enjoy the amenities of the building developed by Fraterna, including restaurants, a cinema, gym, and a rooftop soccer field.

The office boasts state-of-the-art technology, modern and comfortable surroundings, fostering a workplace environment that encourages creativity and collaboration. Expert architects have designed the facility geared toward workspace wellness. Employees will enjoy areas for gaming, relaxing, socializing, and dedicated open areas for easy interaction among teams.

Meanwhile, competitive compensation packages are given to Afni employees in Mexico that allow them to reach their personal and professional goals. Among others, a flexible fund may be used for savings, medical coverage, or food vouchers starting their first day with the company.

Bringing over 20 years of industry experience, Vice President for Operations Michelle Eickmeyer leads the company's Mexico team.

"We are thrilled to establish our presence in Monterrey and introduce our global culture to the rich pool of talent and expertise here,” said Eickmeyer. “Afni has always considered Mexico as its next growth market, given its strategic location, skilled workforce, and growing business community. Now that we are finally here, our expansion to Mexico will improve the solutions and support we offer our clients at the same time that we create meaningful career opportunities with the local community."

Afni remains committed to investing in Mexico and integrating with the local communities to drive positive impact and sustainable growth.

The expansion into Monterrey builds on its existing operations in the U.S. and the Philippines and reinforces its position as a global leader in BPO services.

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